Refund Policy

You may request a refund within 14 days of your first payment for a recurring subscription purchased directly on the RedZone Scout website. This guarantee applies to the initial recurring web subscription payment, not renewal payments.

The $20 direct-web Standard Season Pass is a one-time, nonrecurring purchase, not a subscription. It is not covered by the first-subscription-payment guarantee. Contact support to have a season-pass refund request reviewed. This does not limit any statutory rights you may have.

Email support@redzonescout.com with your account email, purchase date and receipt or payment reference. Do not send passwords or full card details. Explain any issue you want reviewed. We will review eligibility; no specific handling deadline is promised here.

A refund request is separate from cancelling future renewals. Use Manage billing to cancel a recurring web subscription.

Apple handles App Store refunds under its rules. Request a refund at reportaproblem.apple.com. Manage or cancel subscriptions in your Apple subscription settings. The direct-web guarantee does not apply to Apple payments.

Signed-in users can submit and track a refund review request. This records a pending request; it does not automatically issue a refund or cancel future payments.

Nothing in this policy restricts mandatory consumer, cancellation or refund rights under applicable law. Contact us about mistaken charges, duplicate payments or service problems even if a purchase is outside the guarantee.